Frequently Asked Questions
Everything you need to know about your favorite tea blends.
How should I store my tea to maintain its freshness?
To keep your tea at its best, store it in a cool, dry place away from direct sunlight and strong odors. We recommend using an airtight container or keeping it in its original foil-lined packaging.
Do you offer international shipping?
Yes, we ship our premium tea collections to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are Twinings tea bags biodegradable?
We are committed to sustainability. The majority of our tea bags are made from plant-based materials and are industrially compostable, and we are working toward making our entire range fully biodegradable.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your order is damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Does Twinings tea contain caffeine?
Most of our black, green, and white teas contain naturally occurring caffeine. If you are looking for a caffeine-free option, we offer a wide variety of herbal infusions and decaffeinated blends.